Order Procedure

Order Procedure

How to place an order with Soomes? 
This is a question that some or many clients want to know for starting first cooperation with Soomes. Here below, please kindly check our full description. Thanks for your attention!

1.     Send us an inquiry either via Alibaba.com or directly to our sales email address sales@soomes.com  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our sales person will respond within 24hours (max), cause some inquiries may arrive us during our night.

2.     Choose the items and confirm order details, such as quantity, package, shipping method, as well as other special requests, with the help of our sales person.

3.     Issue a PI(Proforma Invoice) for clients to finalize the order and pay.
       
The PI includes Buyer contact details, order details, sales conditions, and bank account info.

4.     After client confirms the PI, then arrange the payment for the order.

5.     Start mass production as soon as payment arriveds our bank account and test before delivery.

6.     Deliver goods on time as arranged and by customer appointed forwarder or Soomes cooperative forwarder.

7.     Follow-up goods status from the shipping date till it arrives clients.

8.     After-sales service and follow up of the goods. 
       If any faulty pcs during our warranty period(not include man-made damage), we will replace or repair it during the time agreed by both parties. Soomes affords the freight charge back to customer.

9. For any repeat order or new order request, pls feel free to contact our sales person.  Soomes sales will keep our clients updated or informed of the order status from the beginning.You can be rest assured of the order with Soomes! 


Hope we Soomes have the honor to cooperate with clients from all over the world!