FAQ’s:

Q1: Why should I buy from Creasun Tech?
A1: Creasun tech prides itself in offering the best possible customer service with a team who has a wealth of knowledge in the marketing & branding industry. Whether you wish to buy a promotional gift item or a full exhibition display stand we are able to supply marketing and branding solutions to suit almost every budget or requirement.

 

Q2: When should I buy from Creasun Tech?
A2: We suggest that you order well in advance of your next event so that the order can be available for effective use at the appropriate time. Creasun Tech prides ourselves in our ability to turn around our products to meet the tightest deadlines but we prefer not to wait until the last minute so we can offer the highest possible customer service..

 

Q3: You do not stock the product I need, can you still help?
A3: We have too many products to show them all (we’re renowned for sourcing new and unique products), so if you can’t find it on our website or catalogues we can probably still get it. Call us on +086 13725590292 for help on specific requirements.

 

Q4: What if the same products are advertised or quoted at a cheaper price by another supplier?
A4: We are so confident of our products and prices that we make our “Price Promise” to ensure you get the best possible deal whenever you buy from us. It is very simple – In the unlikely event that you should you find the same product at a lower price, e-mail it to maria@soomes.com or alternatively send us the website link and contact details, and we will do our very best to beat it!

 

Q5: Will I get a proof?
A5: Yes, proofs of all work will be submitted for your approval before print. Proofs NOT available for RUSH orders.

 

Q6: Can you match colours?
A6: It is not always possible to match pantone colours using CMYK printers. Our printers and media are carefully calibrated but if no colour proof is provided we can only print what is supplied on disk. If you give us a colour reference and we can get close we will contact for instructions on how you would like to proceed. If colour is critical please supply a reference and ask for a proof..

 

Q7: Are you Factory?
A7: Yes, we are direct factory and have 12 years OEM/ODM experience.

Q8: Do you provide OEM/ODM Service?
A8: Yes, this service include logo branding, custom PMS colors, custom package, change pairing name, new mold development, etc.

Q9: How can I get a QUOTATION?
A9: Get in touch with our sales team and will guide you with a best option and price.
You can either send an inquiry or start an online chat with customer support team.
You will get our fast response within 24hours.

Q10: What is your MOQ?
A10: We accept orders from as little as 1 unit for the sample order if inventory available.
At least 100 units for the batch order of some hot-selling models.

Q11: Do you have the ability to handle URGENT ORDER?
A11: Urgent order is supported and will be given the fastest action from order approval, artwork drawing/approval,
production, and delivery. A 4-7days delivery is possible for less complex order and in case of inventory materials.

Q12: What is the normal DELIVERY TIME?
A12: Immediate delivery for items with inventory. New production order:
USB Drive arround 3-15days, Bluetooth Speakers around 15-25days, depending on quantity and complexity of the order.

Q13: What are your PAYMENT METHODS?
A13: Alibaba Trade Assurance order, TT bank transfer, Pay Pal. Western Union, Money Gram, etc